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Returns and Refund

Returns and Refund

NO question asked returns

Cancellation of an order should be initiated within 24 hours from the time of dispatch of the product (i.e. within 24 hours after the customer receives the email of the product dispatch with tracking id). Post the receipt of the Order Cancellation request, Refund will automatically be processed and the amount will be credited back into his account within 10 working days.
A product must be returned only if it is a wrong product received and the return request must be initiated within 48 hours of the receipt of the product.
In case of a damaged product received, the customer must call the support within 48 hours of the receipt of the product.
If a cancellation request is initiated after 24 hours from the time of dispatch, the customer must first receive the product from the courier partner, and then return it to Ltd. in perfect condition*.
Any product returned by a customer must be in perfect condition*, without any wear and tear or breakage. The return shall be accepted after compliance with Quality Standards of Ltd.
Refund process shall be initiated within 48 hours of receipt of a returned product, after it has been cleared by Quality Check guidelines at Ltd.
The refund shall be credited directly into the account of the customer within 10 working days, from the date of initiation of the refund request.
No refund shall be processed for any product returned by the Customer to the Centre which has a damage or loss of parts or has not passed the Quality Guidelines at the Centre.
Customers shall need to designate reliable courier partners for return procedures. The Customer Care will suggest courier partners for returns if any customer seeks such information. However, any suggestion from the Customer Care is not obligatory, and customers are free to engage with a courier partner of their choice in order to ensure safe delivery of the product.
The freight amount paid by the customer for such a return shall be credited back to the customer either in the form of reward points or refund to the designated customer bank/credit card account.
In case of any dispute, is only liable to refund the entire payment received from the customer for the specific purchase and not reliable for compensation in any other form.
Product Shippment

The ordered products will be shipped with in 3-4 weeks from the order date.